Written by Jason Zagami

 

Have you ever received an email with a warning that the email may be sketchy? Today I received 4 from different people I know, so it became todays blog article. 

email error

"If you see a question mark next to the sender's name, the message isn't authenticated. When an email isn't authenticated, that means Gmail doesn't know if the message is coming from the person who appears to be sending it. If you see this, be careful about replying or downloading any attachments." - Google Support


Don't Scare Away Customers

There's nothing worse than putting in all that time to gain a new customer, only to lose them because they won't open your emails. Check that your email is working properly and authenticated. If you're not sure send and email to a friend and ask them if they see the notification. 

Notify I.T. or your Helpdesk

If you work for a larger company, let the Help Desk know right away. Many times they're so busy, this could slip by unnoticed. 

If you work for a smaller company or family business, hire a reputable outsourced I.T. firm to help. 


fix


Contact G Suite Support

If it's something you want to fix yourself, contact Google's Support Line. You'll have to login to your companies Admin account to find the phone number and your one-time call in pin. 

They're super easy to work with and in most cases help you fix it right there on the spot .

email authentication error