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6 05, 2019

Constitution Seafood goes direct to consumer: Case Study

In 2018 the Seedling team helped a family-owned seafood company expand their business to include direct-to-customer retail to ship seafood to customers all over the U.S. They needed a full website re-design, including an e-commerce platform that would allow them to grow beyond the Boston area.
16 04, 2018

Customer Service is Marketing

Every interaction a person has with your brand is marketing, whether it's with a front desk person, call center, twitter conversation or waiter. Learn how brands use Active Listening and Postive Language for customer service to surprise and delight even the most belligerent customers.
31 03, 2018

Stop Cheating Customers With Dark Patterns

Dark Patterns are a design choice used to misdirect, obscure or trick a user into an action or inaction. It's not just ethically wrong but in some cases illegal. There's an easter eff in the featured image and also a great video.